Refund Policy
This page explains how LeadsSmart handles cancellations, billing issues, service access problems, and refund requests for digital SEO reports, AI-powered recommendations, and paid subscriptions.
Last updated: 14 March 2026
Quick summary
- • Digital reports and analyses are generally non-refundable once delivered.
- • Subscription cancellations stop future billing, not past charges.
- • Verified technical or billing issues may qualify for a refund or credit.
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Digital Products and Reports
LeadsSmart provides digital SEO analysis tools, automated reports, and AI generated recommendations.
Because these products are delivered digitally and results are generated immediately after use, purchases are generally non-refundable once a scan, report, or analysis has been generated or accessed.
By using the platform and generating reports, you acknowledge that the service has been delivered and therefore may not be eligible for a refund.
Subscriptions
Paid subscription plans provide access to premium features and tools during the active billing period.
Subscription payments are billed in advance and renew automatically unless cancelled before the next billing cycle.
Cancelling your subscription will stop future billing but does not retroactively refund previous payments for the current or past billing periods.
Cancellation
You may cancel your subscription at any time through your account billing portal or subscription management area.
After cancellation, your subscription will typically remain active until the end of the current billing cycle, after which access to premium features may be reduced or removed depending on your plan.
Technical Issues
If a technical issue prevents you from accessing the platform or using features you have paid for, please contact our support team.
We will investigate the issue and may, at our discretion, offer a refund, service credit, or account adjustment where appropriate.
Fraud or Billing Errors
If you believe you have been incorrectly charged or notice an unexpected payment, please contact us as soon as possible so we can investigate the matter.
Verified billing errors may be corrected through refunds or account adjustments where applicable.
Changes to This Policy
We may update this Refund Policy from time to time to reflect changes to our services, pricing, or legal requirements.
When updates occur, the revised version will be published on this page with an updated revision date.
Contact
If you have questions about this Refund Policy or need assistance with billing or subscription issues, please contact: